Shipping Policy

Thank you for shopping with Sparkle & Glow! We’re committed to ensuring your jewelry reaches you safely and on time. Please read our shipping policy carefully. It applies to both domestic and international orders.

1. Order Processing Time

  • All ready-to-ship orders are processed within 1–3 working days.

  • Custom or made-to-order items may take 5–10 working days to dispatch. Any delays will be communicated in advance.

  • Orders are not processed or dispatched on Sundays or national holidays.

Domestic Shipping

Normal Shipping

  • Orders are typically shipped within 2–3 working days from the date of purchase.

  • Delivery timelines range from 4–10 working days, depending on your location.

Important Notes:

  • If you request delayed or future delivery, we cannot guarantee successful delivery. Courier partners may not hold packages beyond standard delivery attempts.

  • If there’s an error in your shipping address or contact details, or if delivery fails after multiple attempts, the package may be returned to us.

  • In such cases, we can reship the order, but re-shipping charges will apply. Refunds are not possible for such returned orders (RTO).

Express Shipping

  • For urgent orders, you can opt for Express Shipping at checkout.

  • Additional shipping charges will apply. Please contact us on WhatsApp to confirm availability for your location.

  • Delivery is estimated within 2–5 working days from the date of dispatch.

Please Note:

  • Express Shipping is available only for select pincodes and products.

  • We require 1 working day to process express orders.

    • For example:

      • Order placed on Monday → Dispatched on Tuesday

      • Order placed on Friday → Dispatched on Monday

  • Express shipping is not available on weekends or national holidays.

  • Timelines may vary slightly during peak seasons or due to courier constraints.

Next-Day Delivery (Bangalore Only)

  • If you're located in Bangalore, you may opt for Next-Day Delivery (available for select pincodes only).

  • Orders must be placed before 6:00 PM to be eligible.

  • We require 1 working day to process such orders.

  • Deliveries are handled via Swiggy Genie or similar local delivery services.

  • Delivery charges will vary based on the exact delivery address.

  • Please contact us on WhatsApp to confirm availability for your area before placing the order.

Cash on Delivery (COD)

  • COD orders require advance online payment of the COD charges. The remaining amount is payable at the time of delivery.

  • COD is not available for orders above ₹12,000.

  • Open Delivery (checking the product before paying) is not supported by our courier partners.

  • In case of a damaged or incorrect product, we offer a replacement or a refund if a replacement is not possible.

International Orders

  • Transit Time: 6–10 working days

  • After 3 failed delivery attempts, some international couriers may destroy the package. We are not responsible in such cases.

  • For signed delivery service, please contact us on WhatsApp. Additional charges apply.

  • We do not offer reverse pickups for international addresses.

Handmade & Made-to-Order Items

  • Our shipping timelines apply only to ready-to-ship items.

  • For handmade or made-to-order items, the product description clearly mentions the making timeline in bold black/red font, right above the ‘Add to Cart’ button.

Important Notes:

  • These items are made against order.

  • Timelines mentioned refer to working days only, excluding Sundays and national holidays.

  • Shipping begins only after the item is made.

  • If your order includes both ready-to-ship and handmade items, the dispatch will happen once all items are ready.

    • If urgent, we can split the shipment upon request, but extra shipping charges will apply.

Refund & Return Related Notes

  • Shipping charges and COD fees are non-refundable.

  • This applies if an order is returned to us due to non-delivery (RTO), address errors, or is canceled after dispatch.